Yes. I know that life happens, and so I offer two ways to waive the fee.
First, if you cancel with less than 24 hours’ notice but are able to reschedule your appointment within the same week (i.e. to sometime before your next scheduled appointment and without canceling that appointment), then I will charge your card for the missed session and apply the payment to your rescheduled session. Note that even if you are committed to re-scheduling, I cannot guarantee that I will have availability and will not be able to waive the fee if I do not have any spots available to reschedule.
Second, I give clients one “freebie” every 12 months. If you cancel with less than 24 hours’ notice (and are not able to reschedule) or do not show for your appointment, and this is your first late-cancellation or no-show, then I will offer you the choice to use your freebie now or to save it for the future. I will charge your card for the missed session, and if you elected to use your freebie, then I will waive the fee and apply the payment to your next scheduled session. Once you have used your freebie, any future late cancellations that cannot be rescheduled or no-shows will be charged the full session fee with very limited exceptions.
Due to the flexibility that telehealth offers and In order to not allow any of my conscious or unconscious biases to favor waving the fee for certain clients or circumstances and not others, I will only waive the fee beyond the initial freebie under the following circumstances: 1) you are in the emergency room for yourself or a family member/member of your household, 2) you are in a serious automobile accident, 3) you are in a situation that involves law enforcement or incarceration, or 4) you or a family member/member of your household has died.